General informations

Dear Guests!

We would like to inform you that Act CLVI of 2016 on the State Tasks of the Development of Tourist Areas, which entered into force on 1 January 2021, under the amendment of the Act

from 1 September 2021, a new condition for the use of the accommodation service is that the user presents his or her identity document to the accommodation provider. Unfortunately, we are unable to accept guests who do not present their ID.

Guests from the European Union can accept ID cards and passports.

Only passports from third-country guests are accepted for personal identification and document reading.

For children:

The legislation does not differentiate on the basis of age regarding the obligation of guests to present documents. Therefore, a photo document must be presented upon arrival to identify all guests.

Applying for an ID card for children is not age-related. If you or the travelers traveling with you do not have a valid identity document at the start of the trip, we recommend that you review the conditions for issuing, exchanging and replacing Hungarian identity documents on the Government Windows information page in due time and take the necessary measures to ensure that you all travelers must have a valid ID.

Room rates include the following facilities:

  • Accomodation in Spa superior rooms
  • Healthy buffet breakfast and buffet dinner - as needed
  • Unlimited use of the Spa Pool and Sauna World
    • Indoor adventure pool, swimming pool, thermal pool, children’s pool, Jacuzzi, whirlpool, bio sauna, Finnish saunas, steam bath, ice cave
    • Outdoor swimming and adventure pools (availability subject to season)
    • Fitness room
  • Bath robe (only for adults)
  • Internet in the bedrooms and in the common areas of the hotel (Wi-Fi)
  • VAT

Other fees to pay:

  • Local tax (over 18 years): 1.8 Euro / person / night
  • Outdoor parking from the direction of Alma street (main entrance): 4 € /car / night
  • Outdoor parking from the direction of Kanicai street (back entrance): 2 € /car / night
  • Garage fee:  7 € / car / night
  • Free use of electric car charger when using the underground garage!

Capacity of the hotel bedrooms:

Main building:

  • Spa superior PLUS double room: max. 2 adults and 1 child (on extra bed or baby cot)
  • Spa superior family room: max. 4 adults and 2 children (on extra bed) or 5 adults, min. 2 adults and 3 children
  • Spa superior connecting room: max. 4 adults and 2 children (on sofa bed) or 5 adults, min. 2 adults and 3 children
  • Spa senior suite: max. 2 adults and 2 children (on sofa bed) or 3 adults
  • Spa premium suite: max. 2 adults and 1 children (on sofa bed)

Apartment house:

  • Spa superior apartment: max. 2 adults and 2 children (on sofa bed) or 3 adults

Payment:

Cash, Bank transfer, Credit card: EC/MC, Visa, Visa electron, AMEX, Maestro, VPAY

Cash payments in our hotel are only in HUF and EUR.


Cancellation conditions - vary by season:

The reservation can be cancelled 3 days before the arrival free of charge. In case of cancellation within 3 days, the full price of the ordered rooms and facilities for the entire stay will be invoiced.


Cancellation policy for priority periods:

Your booking will become final upon transfer of the deposit.

  Your reservation can be modified 30 days before the date of arrival, but cannot be cancelled, the amount paid can later be used for accommodation and half board, the amount paid will not be refunded by Karosinvest Zrt.

  No modification is possible within 30 days, the amount paid will not be refunded by Karosinvest Zrt, it will be accounted for as a penalty.


Check in, check out:

  • check-in: from 4.00 p.m.
  • check-out: until 10.00 a.m.
  • Late check out: 4 Euro / room / hour or up to 4.00 p.m. 15 Euro / room, following to availability.

Further informations:

For request we gladly provide our rooms with pool view – following to availability - for a charge of 5 Euro / room / night.

Bath robes: Only for adults - changing for request is 5 Euro.

Use of the children’s play room:

  • Use of the children’s play room: free
  • For children from 1 to 6 years old, we provide free kindergarten supervision during opening hours in the playground.
  • Child care:

Babysitting:

  • Monday 9-15 h
  • Tuesday 9-15 h
  • Friday 9-18 h
  • Saturday 9-18 h
  • Sunday 9-13 h

* Free babysitting applies during playroom opening hours.

Pets

No pets are allowed.


High seasons in Hotel Karos Spa:

  • June 15. – August 31, 2021
  • October 21. – November 1, 2021
  • December 23. – January 2, 2022
  • March 11 - 15, 2022
  • April 15 - 18, 2022
  • June 3 - 6, 2022
  • 22 October - 1 November 2022
  • December 23, 2022 - January 1, 2023